1. Acceptance of These Terms
By creating an account, clicking “I agree,” installing or accessing the Service, or otherwise using the Service, you represent that (a) you have read, understood, and agree to be bound by these Terms; (b) you are at least 18 years of age and have the legal capacity to enter into a binding contract; and (c) if you are entering into these Terms on behalf of a company or other legal entity, you have the authority to bind that entity, and “you” refers to both you individually and that entity.
2. Definitions
Capitalized terms not otherwise defined have the meanings given below:
- “Account” means the user account you register to access the Service.
- “Authorized User” means an individual whom you authorize to access the Service under your Account, including employees, contractors, technicians, and vendors.
- “Customer Data” means any data, content, or information that you or your Authorized Users submit to or generate through the Service.
- “Documentation” means the user guides, help content, and other materials we make available describing the Service.
- “Order” means an online subscription order, sales order, or written ordering document referencing these Terms.
- “Subscription Term” means the period during which you are authorized to access the Service, as specified in your Order.
3. Description of the Service
Northstar Logic Group LLC provides a cloud-based laundromat management platform that enables operators to coordinate repairs, track machines, manage preventive maintenance, assign work to technicians and vendors, and view operational reports. The Service is provided on a subscription basis and may be updated, modified, or improved from time to time at our discretion.
4. Eligibility and Authority
The Service is intended for use by businesses and is not directed to consumers under the age of 18. You may not use the Service if you are prohibited from receiving services under the laws of the United States or any other applicable jurisdiction. If you are accessing the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
5. Account Registration and Security
You must provide accurate, complete, and current information when registering and keep your Account information updated. You are responsible for (a) maintaining the confidentiality of your login credentials; (b) all activity occurring under your Account, whether or not authorized; and (c) the acts and omissions of your Authorized Users. You agree to notify us immediately at support@laundrymanagerpro.com of any unauthorized access to or use of your Account.
6. Subscription Plans, Fees, and Billing
Fees. You agree to pay all fees specified in your Order. Unless otherwise stated, fees are quoted in U.S. Dollars, are non-refundable except as expressly provided in these Terms, and are exclusive of taxes, which you are responsible for paying.
Billing and Auto-Renewal. Subscription fees are billed in advance on the cadence stated in your Order (monthly or annual). Unless either party gives notice of non-renewal at least thirty (30) days before the end of the then-current Subscription Term, your subscription will automatically renew for successive terms of the same length at our then-current rates. You authorize us (and our payment processor) to charge your designated payment method for all fees as they become due.
Late Payment. Past-due amounts accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. We may suspend the Service for non-payment after providing reasonable notice.
Price Changes. We may change subscription pricing upon at least thirty (30) days’ notice, which will take effect at the start of your next renewal term.
7. Free Trials, Beta Features, and Promotions
We may offer free trials, beta or preview features, or promotional access. Such offerings are provided “AS IS” and may be modified, suspended, or discontinued at any time without notice. Beta features are not considered “generally available” and may not be subject to the same service levels or support as the production Service. Disclaimers and liability limitations in these Terms apply with full force to free trials and beta features.
8. Customer Data and License to Us
Ownership. As between you and Northstar Logic Group LLC, you own all right, title, and interest in and to your Customer Data.
License. You grant Northstar Logic Group LLC a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, and modify Customer Data solely to (a) provide, maintain, and improve the Service; (b) prevent or address technical or security issues; (c) enforce these Terms; and (d) comply with applicable law or valid legal process.
Aggregate and Anonymized Data. We may collect, use, and disclose aggregated, de-identified, or anonymized data derived from your use of the Service for any lawful business purpose, including benchmarking, analytics, and improving the Service, provided that such data does not identify you or your Authorized Users.
Backups. While we maintain commercially reasonable backup procedures, you are solely responsible for maintaining your own backups of Customer Data.
9. Acceptable Use; Prohibited Conduct
You agree not to, and not to permit any Authorized User or third party to:
- use the Service in violation of any applicable law or regulation;
- upload, store, or transmit any content that is unlawful, infringing, defamatory, obscene, harassing, or that contains malware, viruses, or other harmful code;
- reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service, except to the extent expressly permitted by law;
- copy, frame, mirror, sell, resell, sublicense, or otherwise commercially exploit any portion of the Service for a third party;
- use the Service to build a competing product or to benchmark it for a competing product;
- interfere with or disrupt the integrity, performance, or security of the Service, or attempt to gain unauthorized access to the Service or its related systems;
- use any automated means (including bots or scrapers) to access the Service except for use of any documented API provided by us in accordance with its rate limits and terms;
- remove, obscure, or alter any proprietary notices in the Service.
We may, but are not obligated to, investigate any actual or suspected violation of this Section and remove, refuse, or disable access to any content that we determine, in our sole discretion, violates these Terms.
10. Third-Party Services and Integrations
The Service may integrate with or link to third-party services, products, or websites that are not owned or controlled by us (“Third-Party Services”). Your use of any Third-Party Service is at your own risk and is governed by the terms and privacy policies of the applicable third party. We make no representations and assume no liability regarding any Third-Party Service.
11. Intellectual Property
The Service, including all software, content, designs, logos, trademarks, Documentation, and other materials provided by us (collectively, “Northstar Logic Group LLC IP”), and all intellectual property and proprietary rights therein, are and will remain the exclusive property of Northstar Logic Group LLC and its licensors. Subject to these Terms and your payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the Subscription Term solely for your internal business purposes. All rights not expressly granted are reserved.
12. Feedback
If you provide us with any suggestions, ideas, enhancement requests, recommendations, or other feedback (collectively, “Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable, and transferable license to use and incorporate the Feedback into the Service or any other product or service without any obligation or compensation to you.
13. Confidentiality
Each party may have access to information of the other party that is confidential or that should reasonably be understood to be confidential given its nature and the circumstances of disclosure (“Confidential Information”). The receiving party shall (a) protect the disclosing party’s Confidential Information using at least the same degree of care it uses to protect its own confidential information (and in no event less than reasonable care); (b) use the Confidential Information only for purposes of performing under these Terms; and (c) not disclose the Confidential Information to any third party except to its employees, contractors, and agents who have a need to know and are bound by confidentiality obligations no less protective than this Section. The foregoing obligations do not apply to information that is or becomes public through no fault of the receiving party, was rightfully known to the receiving party without restriction before disclosure, or is independently developed without use of the Confidential Information.
14. Privacy
Our collection and use of personal information in connection with the Service is described in our Privacy Policy, which is incorporated into these Terms by reference. You are responsible for providing all required notices and obtaining all required consents from your Authorized Users and other individuals whose personal information you submit to the Service.
15. Service Availability; Modifications
We will use commercially reasonable efforts to make the Service available, but we do not warrant uninterrupted or error-free operation. We may, from time to time, perform scheduled or emergency maintenance; modify, add, or remove features; or impose limits on certain features. We will use reasonable efforts to provide advance notice of material changes that adversely affect Service functionality.
16. Suspension
We may suspend your or any Authorized User’s access to the Service immediately if we reasonably believe that (a) your use of the Service poses a security risk or could adversely impact other users; (b) you are in breach of these Terms, including any failure to pay fees when due; or (c) we are required to do so by law or valid legal process. We will use reasonable efforts to notify you of any suspension.
17. Term and Termination
Term. These Terms commence on the date you first accept them and continue until all Subscription Terms have expired or been terminated.
Termination for Cause. Either party may terminate these Terms (and all Orders) for cause if the other party materially breaches these Terms and fails to cure such breach within thirty (30) days after written notice describing the breach.
Effect of Termination. Upon termination, (a) your right to access and use the Service ceases immediately; (b) you remain liable for all fees accrued before termination; and (c) we will, upon your written request made within thirty (30) days after termination, make Customer Data available for export in a commercially reasonable format. Thereafter we may delete Customer Data in accordance with our retention practices.
Survival. Sections that by their nature should survive termination will survive, including Sections 6 (with respect to amounts accrued), 8, 11, 12, 13, 18, 19, 20, 21, 22, 23, and 28.
18. Disclaimer of Warranties
EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, THE SERVICE AND ALL RELATED CONTENT, DATA, AND MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, Northstar Logic Group LLC AND ITS LICENSORS DISCLAIM ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. Northstar Logic Group LLC DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DATA WILL NOT BE LOST OR CORRUPTED.
19. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL Northstar Logic Group LLC OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, OR DATA; OR ANY COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT WILL Northstar Logic Group LLC’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO Northstar Logic Group LLC FOR THE SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). THE FOREGOING LIMITATIONS APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, our liability is limited to the maximum extent permitted by law.
20. Indemnification
You agree to defend, indemnify, and hold harmless Northstar Logic Group LLC and its affiliates, officers, directors, employees, agents, and licensors from and against any and all third-party claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) your or your Authorized Users’ use of or inability to use the Service; (b) your Customer Data, including any claim that Customer Data infringes a third party’s rights or violates applicable law; (c) your breach of these Terms; or (d) your violation of any law or third-party right. We will (i) promptly notify you of any such claim; (ii) give you sole control of the defense and settlement (provided no settlement requires any admission or payment by us); and (iii) provide reasonable cooperation at your expense.
21. Export Controls and Compliance
You will comply with all applicable U.S. and foreign export control and sanctions laws and regulations. You represent that you are not located in, organized under the laws of, or a national of any country subject to U.S. embargo, and that you are not listed on any U.S. government list of prohibited or restricted parties.
22. Dispute Resolution; Mediation; Arbitration
22.1 Informal Resolution
Before initiating any formal proceeding, the parties agree to attempt in good faith to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a “Dispute”) through informal negotiation. The party raising the Dispute must send a written notice describing the Dispute and the relief sought to the other party at the address specified in Section 25 (Notices). The parties shall negotiate in good faith for at least sixty (60) days after the notice is delivered before proceeding to mediation.
22.2 Mandatory Mediation
If the parties cannot resolve a Dispute through informal negotiation, the parties agree to first attempt to resolve the Dispute through confidential, non-binding mediation administered by JAMS in accordance with its applicable mediation rules then in effect. The mediation shall be conducted by a single, neutral mediator selected by mutual agreement of the parties; if the parties cannot agree on a mediator within fifteen (15) days, JAMS shall appoint one. The mediation shall take place in Dallas, Georgia, or, by mutual agreement, by videoconference. Each party shall bear its own costs of mediation, and the parties shall split the mediator’s fees and administrative costs equally. Mediation under this Section is a mandatory precondition to commencing arbitration or, where permitted under Section 22.4, litigation.
22.3 Binding Arbitration
If a Dispute remains unresolved more than sixty (60) days after the conclusion of mediation (or after a party has, in good faith, withdrawn from mediation), the Dispute shall be finally resolved by binding arbitration administered by JAMS under its applicable commercial arbitration rules then in effect. The arbitration shall be conducted by a single arbitrator in Dallas, Georgia, or by videoconference if the parties so agree. The arbitrator’s award shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this Section.
22.4 Carve-Outs
Notwithstanding the foregoing, either party may (a) bring a claim in small claims court for any Dispute within the jurisdictional limits of such court, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property, Confidential Information, or to prevent unauthorized access to or use of the Service.
22.5 Class-Action Waiver and Jury-Trial Waiver
YOU AND NORTHSTAR LOGIC GROUP LLC AGREE THAT ANY DISPUTE WILL BE BROUGHT ON AN INDIVIDUAL BASIS ONLY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. THE PARTIES FURTHER WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE TO THE MAXIMUM EXTENT PERMITTED BY LAW.
22.6 Time Limit
Any Dispute must be commenced within one (1) year after the cause of action accrues; otherwise the Dispute is permanently barred.
23. Governing Law and Venue
These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to Section 22, the state and federal courts located in Dallas, Georgia have exclusive jurisdiction over any matter not subject to arbitration, and each party irrevocably consents to such jurisdiction and venue and waives any objection based on inconvenient forum.
24. Modifications to These Terms
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or in-Service notification) before the changes take effect. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.
25. Notices
Notices to you may be sent to the email address associated with your Account or posted within the Service. Notices to Northstar Logic Group LLC must be sent to support@laundrymanagerpro.com with a copy by certified mail, return receipt requested, to 306 Stone Creek Drive, Dallas, GA 30157. Notices are effective on the earlier of receipt or, in the case of email, on the date of transmission absent indication of delivery failure.
26. Assignment
You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempted assignment in violation of this Section is void. We may assign these Terms without your consent to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. Subject to the foregoing, these Terms bind and inure to the benefit of the parties’ permitted successors and assigns.
27. Force Majeure
Neither party will be liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, pandemics, governmental actions, internet or telecommunications failures, or denial-of-service attacks.
28. Miscellaneous
Entire Agreement. These Terms, together with any Orders and policies referenced herein, constitute the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous agreements, proposals, or representations on the subject.
Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid or unenforceable provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties’ intent.
No Waiver. The failure of either party to enforce any right or provision will not constitute a waiver of that or any other right or provision.
No Third-Party Beneficiaries. These Terms do not confer any rights or remedies upon any person other than the parties.
Independent Contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between them.
Headings. Section headings are for convenience only and have no legal effect.
29. Contact
Questions about these Terms may be sent to support@laundrymanagerpro.com. General support inquiries may be sent to support@laundrymanagerpro.com or submitted through our contact page.
